Tutors
Why is my learner showing Not Registered?
Why is my learner showing on Not Registered? If your company has decided to delay assessment results, it is to allow the tutor/coach to have a discussion with the learner about their cognitive diversity report prior to the learner accessing their ...
What does 'not registered' mean on the learner progress page?
What Not registered means and how to resend the registration email A learner will show as 'Not registered' on the learner progress page if they have not actioned the registration email sent to them when they completed their assessment. This allows ...
What are Reasonable Adjustments?
A how to guide to reasonable adjustments and how we can help you with this. Reasonable adjustments relate to the adjustments that help to reduce the effect of a disability or a physical or mental health condition, which may place the apprentice / ...
Removing learners completely from Cognassist
Sometimes if learners have been added in error or changed their minds on starting the apprenticeship, you can remove learners completely from the system. Or if they are showing but no longer on programme. This can only be done if their status on the ...
Removing and changing end dates
To change or remove an end date in the new Edit Learner screen you will need to click on “Set end dates” as shown below. This is a great feature and gives some added extras for our end dates process. Previously in Manage Learners you had to go into ...
Numeracy Domain why it's not just about Maths
Why do my ‘numeracy’ learners get modules that aren’t about maths? (or why ‘numeracy’ is not just about numbers) Working with numbers specifically can be more difficult for some people, but in a sense, there’s nothing so different about working with ...
Not receiving emails
I am not receiving emails from the Cognassist platform what can I do? We advise all users to check the following to locate emails sent from the Cognassist platform. 1) Check the email address that you are expecting the email to arrive to is the same ...
Neurodiversity library
A neurodiversity library where you can discover the tools to change the lives of your learners We have a neurodiversity library on our website where you can discover the tools to help change the lives of your learners. Information on understanding ...
My learner can't log in
My learner can't log in, what can I do. 1) Have they taken the assessment? If no, they need to click on the "I’m ready to get started" button in the assessment invite. A new assessment invite can be sent out from the contact learner page. Learners ...
Learner statuses and what they mean
What do the different "Learner Status" mean? There are 5 statuses for learner's: Not Started - Learner has not started the assessment. Learners with this status will need to complete their assessment by clicking on the "I'm ready to take the ...
I can't log in
I can't log into Cognassist, how can I do this? To access the Cognassist platform go to the URL https://app.cognassist.com/ and enter in your email address and password. If you have forgotten your password, or you have not yet set one for your ...
How we create cognassist modules
When a learner is identified on the cognitive diversity assessment, they are then given 4 monthly modules to complete each month. If you wonder how we create those modules. please see the link below. How we create modules
How to update a primary tutor
Amending a learner's primary tutor Tutors: If you have tutor access and require a learner to be reassigned to or from you please speak to your client admin, who will be able to action this for you. Tutor Managers: If you have tutor manager access, ...
How to send a registration email
How to send a registration email to a learner If you wish to identify which learners have not yet activated their account, this can be done by going to the 'Learner Progress' page via your menu. The way in which this information is displayed depends ...
How to edit intervention notes
To edit a note against a monthly intervention report or module, go to the learner programme page and click 'Notes'. This will display all notes recorded for the learner. To update a specific note, click 'Edit'. Once the notes have been edited, click ...
How to add end dates
To add an end date, go to the 'Edit Learner' page and select 'Set end dates'. On the left-hand side you will see a list of learners. On-programme learners (live learners) may or may not have an existing future end date within the platform and ...
How Cognassist supports learners
The main aim of this guide is to provide people with a clear explanation of the support we provide and how it is relevant to the cognitive learning needs that we assess. Understanding cognition and different learning needs is essential to delivering ...
Flexible Learning Plans User Guide
Flexible Learning Plans (FLP) allow tutors to tailor the support (modules) a learner receives. A guide on flexible learning plans has been created and can be accessed via the link below: Flexible Learning Plan - User Guide
Downloading intervention reports
You can download the intervention reports in a number of ways. Two of these options are via the learner progress page and one via the learner programme page. Option 1) Download the current month's intervention report for a single learner You can ...
Creating an individual learner
I need to setup a new learner in the system, how do I do this? Individual Learner Creation Click on Create Learner in the learner dropdown menu and complete the form provided. Key points when completing the form: All fields with a * are mandatory ...
Cognassist Assessment for blind or visually impaired
If a learner is blind or visually impaired, can they still take the assessment with or without assistive technology? The Cognassist assessment is not currently suitable for learners who are blind or visually impaired and we do not recommend it is ...
Assessment invites
There are two ways you are able to send assessment invite emails to learners from the Cognassist Platform. Option 1 Sending assessment invite emails directly from the learners' profile Go to 'Edit Learners' on your dashboard. Locate and open the ...
Adding notes for your learner
There are two options to add notes for your learner. Option 1) Click into the learners profile and select the learner progress option to display the current month's modules. Click the 'Add Note' option alongside the module. Option 2) Locate and open ...
Ability to control the number of results displayed
We have a new update that makes it easier than ever to search through your Learner's Progress page. Previously, all results were loaded which caused the page to load slower. With this new update, page performance is faster, and you can now view the ...