My learner can't log in
- My learner can't log in, what can I do.
1) Have they taken the assessment?
If no, they need to click on the "I’m ready to get started" button in the assessment invite. A new assessment invite can be sent out from the contact learner page. Learners who have not taken the assessment do not need to log into Cognassist.
2) If they have taken the assessment, are they recorded as No need identified or Needs assessment required? Not identified learners do not need to log in as they don’t need the support provided by Cognassist. It is always good for them to have their cognitive diversity assessment report, if not already given, as it can show how they learn best.
3) If they did identify on the assessment and have completed a needs assessment, have they logged in before? If not, they may never have set their password. On the learner details page, you will find the below Resend registration invite button. This will resend the learner the welcome email again, so they can log in and set their password for the first time.
4) If they have logged in before, but can’t remember their password, you or your learner can request a forgotten password link on the login page.
5) Do they have an end date in the past? If they do and they are still on their programme, you will need to remove or amend the learner's end date. Information to do this can be found on the link below
Removing and changing end dates
Related Articles
How to remove a Tutor Manager or Client Admin from the platform
Client Admin guide to removing staff - (Staff with Tutor Manager and/or Client Admin access) Please note: you will require client admin access rights to perform this process. How to remove a Client Admin To remove a user who has been assigned client ...How to update a primary tutor
Amending a learner's primary tutor Tutors: If you have tutor access and require a learner to be reassigned to or from you please speak to your client admin, who will be able to action this for you. Tutor Managers: If you have tutor manager access, ...How to update secondary tutors
How to add/remove/replace secondary tutors If you need to add change or amend a secondary tutor, you can do so in edit learners. While you can only have one primary tutor, you can have multiple secondary tutors, however, you will need to add each ...I can't log in
I can't log into Cognassist, how can I do this? To access the Cognassist platform go to the URL https://app.cognassist.com/ and enter in your email address and password. If you have forgotten your password, or you have not yet set one for your ...Creating an individual learner
I need to setup a new learner in the system, how do I do this? Individual Learner Creation Click on Create Learner in the learner dropdown menu and complete the form provided. Key points when completing the form: All fields with a * are mandatory ...