My staff member can't log in

My staff member can't log in

Information to help your team log in

To identify the reasons your staff member is unable to access the platform we recommend checking the following areas:

 

Are they using the correct URL?

The correct URL is https://app.cognassist.com

 

Has the user logged in before?

If the user has accessed the platform previously, advise them to follow the 'Forgotten password' link on the login window.

 

Has the user activated their account?

To check if the user has actioned their registration email and set a password to access the platform, go to the user profile.  If the 'Resend account activation' button is present, this means the user has not set a password. Click this button to send a email to the user and allow them to set their password and log in. 

    • Related Articles

    • How to remove a Tutor Manager or Client Admin from the platform

      Client Admin guide to removing staff - (Staff with Tutor Manager and/or Client Admin access) Please note: you will require client admin access rights to perform this process. How to remove a Client Admin To remove a user who has been assigned client ...

    • How to set up a member of staff on the system

      Setting up a tutor, tutor manager, report viewers or client admin on Cognassist If you wish to set up a new tutor, tutor manager, report viewer or client admin please follow the steps below. Please note you will require client admin rights to perform ...

    • How to remove someone from the platform

      Client Admin guide to removing staff - (Staff with Tutor Manager and/or Client Admin access) Client admin access is required to perform this process. Log into the platform and select the 'Users' icon. Locate the user and click 'Delete'. If the ...

    • I can't log in

      I can't log into Cognassist, how can I do this? To access the Cognassist platform go to the URL https://app.cognassist.com/ and enter in your email address and password. If you have forgotten your password, or you have not yet set one for your ...

    • How to Download Engagement Reports

      To view engagement reports, log in to the Cognassist platform and click on the 'Reports' button in the menu bar at the top of the page. (Note: If you do not see the report option in this area of the platform, please speak to the Cognassist Client ...