Cognassist Adoption Resources
Whitelisting
An overview of whitelisting What is a whitelist? A whitelist is a list of e-mail addresses or website addresses from which an e-mail blocking program will allow messages to be received. Some spam filters delete suspected junk e-mail messages ...
Welcome Pack
Welcome Pack - Information to help get started with Cognassist. We've put together a welcome pack for you with links to some knowledgebase articles and PDFs to help you and your learners get started with using our platform. Information on the initial ...
Setting up new members of staff in bulk
To set up staff members in bulk, you will need to go the user page and click on Import users. You will need to have client admin rights for the system. If you haven't done this before or no longer have the original template, you will need to download ...
How to set yourself up to take the assessment on the demo platform
How to set yourself up on the demo platform to take the assessment as part of your system training This guide covers how to set yourself up as a learner on the DEMO platform and take the assessment, as part of the platform training. To take the ...
Change Management Plan
The below guide will assist you in building out a change management plan to support the rollout of Cognassist within your organisation. Change management is the most crucial step in any system implementation, lack of effective change management is ...