How to reset a user or learner MFA status

How to reset a user or learner MFA status

Note:  This guide only applies to clients who have MFA set up by Cognassist.  You will require client admin rights to perform this process.

 

How to reset a Users MFA status

  • Log into the platform and go to the 'Users' dashboard.
  • Select the user by clicking on their name to open their profile.
  • At the top right hand side of the profile click the option to 'Reset Multi-factor authentication'.
  • Exit user profile.
  • Inform the user you have reset their MFA status and advise the user to remove the old connection to Cognassist they have in their authentication app.  Your IT department should be able to support with this if there are any issues.  Following the reset the user will be prompted to set up a new MFA connection when logging in.

 

 

How to reset a learners MFA status

  • Log into the platform and go to the 'Manage Learners' dashboard.
  • Browse and select the learner, click on the learner name to enter the learners profile.
  • Above the learners details click the option to 'Reset Multi-factor authentication'.
  • Exit the learner profile.
  • Inform the learner you have reset their MFA status and advise the learner to remove the old connection to Cognassist they have in their authentication app.  Your IT department should be able to support with this if there are any issues.  Following the reset the learner will be prompted to set up a new MFA connection when logging in.

 

 

 

    • Related Articles

    • How to remove a Tutor Manager or Client Admin from the platform

      Client Admin guide to removing staff - (Staff with Tutor Manager and/or Client Admin access) Please note: you will require client admin access rights to perform this process. How to remove a Client Admin To remove a user who has been assigned client ...

    • Password reset

      I need to reset my Password how do I go about doing this? To reset your password go to the URL https://app.cognassist.com On the login page, enter your email address and click next. On the next page, click on the “Forgot password” option. Your email ...

    • Flexible Learning Plans User Guide

      Flexible Learning Plans (FLP) allow tutors to tailor the support (modules) a learner receives. A guide on flexible learning plans has been created and can be accessed via the link below: Flexible Learning Plan - User Guide

    • MFA (Multi-Factor Authentication) Setup

      The process to setup of MFA from a client perspective Multi-factor authentication (MFA) is a multi-step account login process that requires users to enter more information than just a password. For example, along with the password, users might be ...

    • Learner statuses and what they mean

      What do the different "Learner Status" mean? There are 5 statuses for learner's: Not Started - Learner has not started the assessment. Learners with this status will need to complete their assessment by clicking on the "I'm ready to take the ...