Client Admin
What are standard scores?
At a glance • Measuring cognitive differences requires the same standard practices that scientists use to measure many different things about people. • Standard scores are a tool commonly used by scientists to help understand and communicate many ...
New learner already on the system
I've tried to set up a new learner, but the system is saying their email address already exists. First check they are not already registered on the system, both live and off programme learners. This can be done in Edit Learners. If you can't see the ...
My staff member can't log in
Information to help your team log in To identify the reasons your staff member is unable to access the platform we recommend checking the following areas: Are they using the correct URL? The correct URL is https://app.cognassist.com Has the user ...
Intervention reports - what are they for?
What is an intervention report? The intervention report is a monthly summary of your learners' engagement with the strategies provided. Engagement is how we measure the activity of a learner working with their Cognassist strategies. You will only ...
How to update secondary tutors
How to add/remove/replace secondary tutors If you need to add change or amend a secondary tutor, you can do so in edit learners. While you can only have one primary tutor, you can have multiple secondary tutors, however, you will need to add each ...
How to update learners in bulk
How to update learner details in bulk Bulk learner updates can be made for the following: End dates Date of birth Client reference numbers Primary tutors Secondary tutors (specific information for bulk uploading secondary tutors can be found on this ...
How to set up a member of staff on the system
Setting up a tutor, tutor manager, report viewers or client admin on Cognassist If you wish to set up a new tutor, tutor manager, report viewer or client admin please follow the steps below. Please note you will require client admin rights to perform ...
How to reset a user or learner MFA status
Note: This guide only applies to clients who have MFA set up by Cognassist. You will require client admin rights to perform this process. How to reset a Users MFA status Log into the platform and go to the 'Users' dashboard. Select the user by ...
How to remove someone from the platform
Client Admin guide to removing staff - (Staff with Tutor Manager and/or Client Admin access) Client admin access is required to perform this process. Log into the platform and select the 'Users' icon. Locate the user and click 'Delete'. If the ...
How to remove a Tutor Manager or Client Admin from the platform
Client Admin guide to removing staff - (Staff with Tutor Manager and/or Client Admin access) Please note: you will require client admin access rights to perform this process. How to remove a Client Admin To remove a user who has been assigned client ...
How to import multiple learners
How to import multiple learners to the platform in one go To import learners, go to the 'Learner' option at the top right of your dashboard and select 'Import new learners'. Click to download the learner template. We recommend downloading a new ...
How to export a list of learners
How to export a list of learners from Cognassist Go to 'Edit learners' and then select 'Export learners'. On the right-hand side, select the drop-down to show all learners. This will enable you to see all live learners and those with an end date in ...
How to Download Engagement Reports
To view engagement reports, log in to the Cognassist platform and click on the 'Reports' button in the menu bar at the top of the page. (Note: If you do not see the report option in this area of the platform, please speak to the Cognassist Client ...