I’m getting an error message 'Screen Calibration' when starting my assessment , what do I do? The screen calibration error message is to inform the user that their settings are not suitable to run the assessment. The current settings of the web ...
Client Admin guide to removing staff - (Staff with Tutor Manager and/or Client Admin access) Please note: you will require client admin access rights to perform this process. How to remove a Client Admin To remove a user who has been assigned client ...
How to import multiple learners to the platform in one go To import learners, go to the 'Learner' option at the top right of your dashboard and select 'Import new learners'. Click to download the learner template. We recommend downloading a new ...
Client Admin guide to removing staff - (Staff with Tutor Manager and/or Client Admin access) Client admin access is required to perform this process. Log into the platform and select the 'Users' icon. Locate the user and click 'Delete'. If the ...
Sometimes if learners have been added in error or changed their minds on starting the apprenticeship, you can remove learners completely from the system. Or if they are showing but no longer on programme. This can only be done if their status on the ...