White Screen on Login

White Screen on Login

When you login on a mobile device you may be presented with a white screen after you have entered your email address

    • Related Articles

    • How to remove a Tutor Manager or Client Admin from the platform

      Client Admin guide to removing staff - (Staff with Tutor Manager and/or Client Admin access) Please note: you will require client admin access rights to perform this process. How to remove a Client Admin To remove a user who has been assigned client ...
    • How to import multiple learners

      How to import multiple learners to the platform in one go To import learners, go to the 'Learner' option at the top right of your dashboard and select 'Import new learners'. Click to download the learner template. We recommend downloading a new ...
    • How to remove someone from the platform

      Client Admin guide to removing staff - (Staff with Tutor Manager and/or Client Admin access) Client admin access is required to perform this process. Log into the platform and select the 'Users' icon. Locate the user and click 'Delete'. If the ...
    • Removing learners completely from Cognassist

      Sometimes if learners have been added in error or changed their minds on starting the apprenticeship, you can remove learners completely from the system. Or if they are showing but no longer on programme. This can only be done if their status on the ...
    • How to update learners in bulk

      How to update learner details in bulk Bulk learner updates can be made for the following: End dates Date of birth Client reference numbers Primary tutors Secondary tutors (specific information for bulk uploading secondary tutors can be found on this ...