Viewing Learner Communication History in Cognassist
Viewing Learner Communication History in Cognassist
You can now see a full history of Cognassist emails sent to any learner, including assessment invites, registration invites, and engagement reminders. This guide walks you through how to access communication history and how to send a new communication.
Communication history is accessible in two places: from the Learners list, or from within a learner’s profile. Both show the same information, so you can use whichever is most convenient.
Viewing Communication History from the Learners List
Step 1: Open your Learners list
Navigate to Users > Learners in the left-hand menu. All your learners will appear here.
Step 2: Open the three-dot menu
Find the learner you want to check and click the three-dot menu (⋮) at the end of their row.
Step 3: Select “View communication history”
A modal will appear showing a log of all Cognassist emails sent to that learner, including the date, time, and communication type.
Viewing Communication History from a Learner’s Profile
Step 1: Open the learner’s profile
From the Learners list, click on the learner’s name to open their profile.
Step 2: Go to the Communications tab
Click the Communications tab at the top of the profile page.
Step 3: View the communication history
The full history will display in a table showing the date sent and communication type for each email.
Sending a Communication from a Learner’s Profile
As well as viewing history, you can send a new communication to a learner directly from the Communications tab.
Step 1: Click “Send communication”
From the Communications tab, click the Send communication button in the top-right corner of the page.
Step 2: Choose the communication type
Select the type of communication from the dropdown, for example “Send engagement reminder”.
Step 3: Communication sent
The communication will be sent immediately, and a new entry will appear in the history table.
Frequently Asked Questions
| Question | Answer |
|---|---|
| Who can view communication history? | Tutors, tutor managers, and admins can all view communication history. |
| What types of communications are logged? | Assessment invites, registration invites, and engagement reminders are all captured. |
| Is there a limit on how far back history goes? | The history captures all emails sent to a learner, including those sent before this feature was released. There is no time-based limit on viewing the history. |
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