No continue button after intro video

No continue button after intro video

If you do not have the option to proceed to the assessment after watching the introduction video your web page zoom % maybe set too high.

To proceed to the assessment please lower your web page zoom % to lower than 100%.  This can be done in Chrome and Edge web browsers by clicking on the 3 little dots to the right-hand side of your URL bar and clicking on the minus symbol to lower the zoom %.

If you have lowered your zoom % to lower than 100% and still do not have the option to proceed to the assessment, please send a full screenshot of your display settings window showing the scale and display resolution along with the zoom % of your web browser to support@cognassist.com.
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